Privacy Policy

Last updated: August 5, 2026

This is a current draft and may be updated. For questions, contact support@northstonetrustbank.com.

Northstone Trust Bank (“Northstone”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why, how we protect it, and your rights. It should be read with our Terms of Service.

1. Information we collect

Identity & contact data: name, date of birth, address, email, phone.
Identity documents: government-issued ID, driver's licence, or passport you upload for verification.
Financial data: account balance, transactions, deposits, and any loan or credit information.
Proof documents: transfer confirmations or receipts you provide.
Technical data: login records, IP address, and device information needed to secure your account.

2. Why we use it

To open and operate your account and verify your identity.
To process and verify deposits and transactions.
To review loan and credit applications.
To send statements, receipts, security alerts, and service notices.
To detect, investigate, and prevent fraud and suspicious activity.
To comply with legal, regulatory, and record-keeping obligations.
With your consent, to send product news and offers (you can opt out).

3. How we share information

We do not sell your personal information. We share it only with service providers who help us operate (such as our secure cloud database/storage provider and email delivery) under confidentiality obligations; with regulators, law enforcement, or courts where required by law; and with professional advisers as needed.

4. How we protect it

Encryption in transit, with access controls and authentication.
Passwords are stored only as secure one-way hashes — never in plain text.
A permanent audit log records staff actions on accounts.
Identity and deposit files are held in private storage, served only through authorized, permission-checked requests.

5. How long we keep it

We retain personal data for as long as your account is open and thereafter as required by financial record-keeping and anti-money-laundering law.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your data, and to object to certain processing or withdraw consent. To exercise these, contact support@northstonetrustbank.com.

7. Cookies

The website uses only the cookies necessary to keep you securely signed in and to remember your language preference.

8. Contact

Questions or requests: support@northstonetrustbank.com, or write to Northstone Trust Bank, New York, United States.